SendPromptly Pricing

Yes. Free is $0/month forever, not a time-limited trial. It’s a real place to land after your trial ends, or a place to evaluate SendPromptly indefinitely with a single project and up to 200 monitored events per month.

Only the number of projects, monitored events, and team members. Every plan — including Free — gets the same recovery workflow: Stripe and Shopify monitoring, signed repair callbacks, safe one-click reprocess, the full incident console, an audit log, and 30-day shareable proof links.

One monitored event is one receipt call your app sends to SendPromptly — typically one per Stripe or Shopify webhook you instrument. If you send one receipt per payment event you process, your monthly monitored-event count equals the number of payment events your app handles that month.

Starter, Team, and Business all include a 15% grace buffer above the listed limit — for example, Starter’s 2,000 events can burst to 2,300, Team’s 20,000 can burst to 23,000, and Business’s 100,000 can burst to 115,000 — so a busy month mid-incident doesn’t create a monitoring blind spot. Once you exceed the limit plus grace, new events are rejected (quota_exceeded) until the next billing period or until you upgrade. The Free plan has no grace buffer and stops at its raw 200-event limit.

Stripe and Shopify, on every plan, in every project. More providers are on the roadmap — contact us if you need one sooner.

Yes. Set a project to test mode while you validate your integration, then switch it to live mode when you’re ready for production traffic. Keep separate API keys for each mode.

No card numbers or raw payment credentials, ever. By default we store only metadata — event type, effect type, your internal reference, and status. Full payload snapshots are opt-in per project, encrypted at rest, and purged after 30 days if enabled. Event metadata itself is retained for 12 months.

Yes, all from the billing page in the dashboard. Upgrades take effect immediately and are prorated. Downgrades take effect at the start of your next billing cycle. Cancelling stops future renewal — you keep access through the period you already paid for, and your organization then rolls onto the Free plan instead of losing access. Payments are non-refundable once a billing period starts, except where required by applicable law.

Nothing is deleted. Your projects, incidents, and audit history stay intact. Your active limits switch to the new plan right away, so if you’re using more projects or events than the new plan allows, reduce usage or upgrade again to keep new events flowing without interruption.

If your monitored event volume exceeds Business plan limits, contact us for a custom plan.